Please note, due to COVID-19 restrictions you may experience a delay in your return being processed. Thank you for your understanding.
EJ Menswear do not offer free returns but we are happy for you to return any item you purchase from our site within 14 calendar days of receiving it. During this period you can return the item for any reason. If you return any item because of a change of mind you will have to pay the cost of returning it. There will be no charge for returning an item that is faulty. All items however will be checked before shipping to ensure they are as described and are free from damage or faults. Your refund will be credited to the original payment method once the returned item has been received and inspected. If you wish to return any item because it does not fit the items must be returned within 14 days.
Unwanted goods must be returned in a fully resalable condition and any tags must be intact within the 14 day period. Extra care must be taken when trying on clothing, please ensure you are not wearing any makeup, fragrance, or deodorant that may leave a scent or mark. We reserve the right to refuse an exchange or refund if goods are not returned in a saleable condition or are damaged.
Exceptions: In the interest of health & safety we cannot accept returns of:
- Underwear once the original sealed packaging and tags have been opened or removed.
- Fragrance cannot be returned once original sealed packaging/tags have been removed.
- Hats unless tags are still in place and packaging remains unopened and undamaged unless faulty.
Please allow up to 14 days for refunds to be issued and processed to your original payment method. No refunds are issued on delivery charges unless the item was returned as faulty.
How can I return items?
If you have purchased from our online site you can make a return in – store, via An Post or through a parcel or courier service, our delivery partner is DPD. You must have your order number. If you purchased an item in store you can only return the item back to the store.
We recommened using a tracked shipping option when returning items in the event your item(s) go missing in transit.
Returning items in –store
You are able to return any item you purchased online in –store as long as it it within our 14 day return policy. You must have your reuturns note and goods for return that are in a resalable condition, unopened with tags and undamaged. Once your return is processed a refund will be issued online through your original payment. Refunds for items sold online cannot be issued in store. Please note that refunds to cards can take 3 -5 working days to process and are the responsibility of your card provider.
Returning items by post
A returns form will be enclosed with your order. Simply complete your returns form and enclose it with your repackaged items and return it to Ej Menswear Online, 11 Grattan Street, Sligo, Co. Sligo, R.O.I.
Returning items by courier/parcel services
A returns form will be enclosed with your order. Simply complete your returns form and enclose it with your repackaged items. Arrange for your desired courier service to collect your item or drop it of yourself and arrange to have sent to Ej Menswear Online, 11 Grattan Street, Sligo, Co. Sligo, R.O.I.